Cedar · 1 week ago
COO / Head of Operations
United States
Full-time
Remote
Director/Executive
$150K/yr - $250K/yrCedar is an innovative company focused on making homeownership more accessible and sustainable. They are seeking a Chief Operating Officer to design, operate, and scale systems that convert demand into closed homes, ensuring accountability for conversion, cycle time, and consumer trust.
Computer Software
Responsibilities
Own Execution Own pipeline conversion end-to-end, from first consumer engagement through closing, with direct accountability for outcomes
Run daily operations: pipeline flow, bottleneck elimination, escalation management, and quality control
Translate strong demand into consistent, repeatable execution across markets and transaction types
Build the Operating System Design and continuously refine origination and transaction workflows capable of supporting thousands of transactions with speed, consistency, and compliance
Build AI-enabled, automation-first processes that reduce manual work, increase transparency, and improve decision quality
Partner closely with Product and Engineering to rapidly ship tools that materially improve operational leverage and consumer experience
Define and own dashboards that provide real-time visibility into conversion, cycle time, capacity, and consumer satisfaction
Scale the Team (Deliberately) Hire, train, and develop a lean, high-caliber operations team as volume grows
Set clear standards, incentives, and accountability—no process theater, no excess headcount
Coach strong performers and address underperformance quickly and fairly
Own the Consumer Experience Be accountable for the consumer experience from pipeline entry through closing
Design service experiences that reflect the gravity of purchasing a home: clear communication, predictability, and earned trust
Build tight feedback loops so operational and consumer insights directly inform Product, Legal, and strategic decisions
Cross-Functional Leadership Work tightly with Capital Markets, Underwriting, Legal, Product, and Technology to align pricing, risk, compliance, and execution realities
Surface constraints early and solve them pragmatically
Qualification
Required
Proven experience building and scaling consumer-facing operational systems
Exceptional judgment and ability to make high-quality decisions with incomplete information
Strong analytical orientation; fluency in metrics, dashboards, and operational data
Deep process discipline in regulated or high-stakes transaction environments
Demonstrated ability to operate hands-on before building teams
Clear, concise communicator across technical, legal, and consumer-facing contexts
Company
Cedar
Buying a home shouldn't feel impossible. You deserve better than high costs and rigid requirements.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase