TEKsystems · 11 hours ago
Desktop Support
Atlanta, GA
Contract
Onsite
Mid Level
$25/hr - $27/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support professional to assist in a tech hub environment. The role involves managing workstations and providing support to high-profile users, requiring both technical skills and strong interpersonal abilities.
Information Technology
Responsibilities
Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix
This position will be 100% onsite. supporting a station at an international hub of over 200 users. ( high profile site)
Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues
Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities
Ticketing Tool Required (preference ServiceNow their system is GSN)
Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates)
Active Directory: Able to make changes to profiles, security settings, etc
Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level
Candidate should have a history that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction
Qualification
Required
Advanced knowledge of managing workstation, laptops and handheld tablet devices
Ability to leverage toolsets for workstation image, troubleshooting and hardware/software break fix
100% onsite support for a station at an international hub of over 200 users
In-depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues
Experience with installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities
Ticketing Tool Required (preference ServiceNow their system is GSN)
Ability to work with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates)
Active Directory: Able to make changes to profiles, security settings, etc
Ability to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level
History of meeting or exceeding SLA's and working in a team environment to complete tasks
Maintain a high standard of customer service and satisfaction
Strong written and communication skills
Ability to maintain a regular and predictable attendance
Ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
Preferred
Experience as a PC Technician/Desktop Support Specialist
High-school diploma and 3 years IT experience
Technical certifications – CompTIA A+
Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase