Dow Jones ยท 5 hours ago
Customer Service Associate - Remote
United States
Full-time
Remote
New Grad, Entry Level
$41K/yr - $50K/yrDow Jones is a leading global news and business information provider. The Customer Service Associate role involves providing high-level support to customers through various communication channels, ensuring customer satisfaction, and resolving inquiries efficiently.
Digital MediaNewsPublishingSocial Media
Responsibilities
Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires
Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
Provide professional-level support to retain Dow Jones customers and increase customer loyalty
Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
Ensure all relevant procedures are followed from beginning to resolution
Ensure all key performance indicators and service levels are met
Actively seek out opportunities for self-improvement, and participate in new product and procedural training
Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly
Qualification
Required
High proficiency in Mandarin/Cantonese, or Japanese for both written and verbal communication within a corporate environment
Fluent in English, for both written and verbal communication
Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
Ability to maintain a positive attitude in an often busy and stressful environment
Ability to understand new technical systems and applications quickly
Attention to detail and the ability to multitask, prioritize, and meet deadlines
Positive outlook on change and flexible approach to team-based work environment and structure
Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
Preferred
Experience in a contact center and/or customer service environment
Salesforce experience is a plus
College degree desired, or equivalent work experience
Previous research experience
Fluent in addition to the language applied for (this is desired, not required): German/French/Spanish/Chinese/Japanese/Italian/Russian
Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Company
Dow Jones
Dow Jones is a news and business information provider that delivers content to consumers and organizations via newspapers and more.
Founded in 1882
1001-5000 employees
H1B Sponsorship
Dow Jones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (40)
2023 (48)
2022 (72)
2021 (44)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
unknown2007-12-13Acquired
Leadership Team
Almar Latour
CEO, Dow Jones & Publisher, The Wall Street Journal
Sarah Cottle
Executive Vice President and General Manager, Energy
Recent News
Company data provided by crunchbase