Ulta Beauty · 9 hours ago
PS Service Now System Administrator
Bolingbrook, IL
Full-time
Onsite
Mid Level
$88K/yr - $115K/yr
3+ years expUlta Beauty is the largest North American beauty retailer, seeking a People Success (PS) ServiceNow System Administrator to manage the day-to-day operations of the ServiceNow HR Service Delivery platform. This role involves system administration, product ownership, and ensuring efficient delivery of HR services while enhancing the employee experience.
BeautyConsumer GoodsCosmeticsRetail
Responsibilities
Own day-to-day HRSD operations, content management, and functional health of the platform
Serve as the functional owner for HRSD modules including Case Management, Knowledge Management, Employee Center, Lifecycle Events, Catalog Items, and Notifications
Act as the primary point of contact between HR, HRIT, Platform, and IT Security teams for HRSD-related activities
Configure and maintain HR Services, Case and Contact Types, HR Catalog Items, Knowledge Articles, banners, and HR notifications
Manage HR Lifecycle Events steps and HR-specific data imports
Define and manage HRSD roles, groups, and access criteria in partnership with IT Security
Partner with IT to support HR data privacy configurations and ensure appropriate handling of sensitive data
Provide functional input into Business Requirements Documents (BRDs) for HR-related integrations
Submit enhancement and defect requests through Demand Triage (IT Shimmer Demand) and participate in ticket log and Demand Board meetings as needed
Monitor HR case volumes, SLAs, and performance metrics
Conduct trend analysis to identify process improvement opportunities
Own the HR knowledge lifecycle, including governance and ongoing content optimization
Provide Tier 1 and Tier 2 HRSD functional support and participate in problem management efforts related to service degradation or platform issues
Build, maintain, and support simple HR workflows and Flow Designer automations within HRSD
Partner with HRIT and Platform teams on complex workflows, scripting, and automation efforts
Participate in Change Advisory Board (CAB) reviews for HRSD changes
Own HRSD User Acceptance Testing (UAT) and coordinate agent and end-user training in partnership with the Platform Product Owner
Participate in PI planning and backlog prioritization to ensure HR priorities are appropriately represented
Drive continuous HR process improvements through system enhancements and optimization
Ensure HR data handling aligns with company privacy policies and compliance requirements
Define HR content access criteria and partner with IT and Security teams to enforce technical controls
Support audit activities and compliance reviews related to HRSD
Create and maintain HR dashboards, reports, and service metrics
Monitor SLA trends and service performance to inform operational decisions
Partner with the Platform team to schedule and distribute reports, as report-sharing functionality is restricted
Conduct and manage UAT for HRSD changes and validate HR process impacts
Provide feedback on platform upgrades and releases impacting HRSD
Test configuration changes in lower environments prior to UAT and Production
Ensure HRSD configuration work is tracked in Jira and migrated via approved update sets or deployment pipelines (subject to access model)
Serve as an Employee File Management (EFM) Administrator, including ownership of document configuration, access, and governance
Qualification
Required
3+ years of ServiceNow HRSD administration, functional ownership, or product ownership experience
Strong understanding of HR processes, HR service delivery models, and HR data privacy requirements
Experience configuring HRSD modules, workflows, knowledge, reporting, and notifications
Familiarity with integrations between ServiceNow and HR systems such as SuccessFactors or other HCM platforms
Experience working in a scaled, cross-functional operating model with HR, HRIT, Platform, and Security teams
Preferred
ServiceNow HRSD Administrator or related certification
Experience supporting Employee Document Management or Employee Files
Benefits
Paid time off
Health
Dental
Vision
Life and disability benefits
Company
Ulta Beauty
Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care.
10001+ employees
H1B Sponsorship
Ulta Beauty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$266.3MKey Investors
Berkshire HathawayDimensional Fund Advisors
2024-08-14Post Ipo Equity· $266.3M
2016-10-11Post Ipo Equity
2007-10-25IPO
Leadership Team
Chris Lialios
Interim Chief Financial Officer
Paula Oyibo
Chief Financial Officer
Recent News
Retail Dive
2026-01-08
Digital Commerce 360
2026-01-07
Retail Dive
2026-01-07
Company data provided by crunchbase