Macy's · 13 hours ago
Manager, Executive Office - Presidentials
Deerfield, OH
Full-time
Onsite
Entry, Mid Level
$55K/yr - $91K/yr
1+ years expMacy's is a storied retail company that has been part of the American experience for over 160 years. The Manager, Presidentials is responsible for overseeing customer service operations, managing staff, and resolving escalated service issues while ensuring a high level of customer satisfaction.
Consumer GoodsFashionRetail
Responsibilities
Manage, coach, develop, evaluate, and discipline direct and indirect reports; provide developmental opportunities; plan, assign, direct, and manage work; establish strategy for work, provide insight and decision support
Coach and develop team to meet or exceed performance and behavioral expectations for highly escalated complaint received from Macy’s Inc CEO, BoD and agencies
Manage projects, respond customer and business needs
Manage staffing and hiring requirements
Respond to inquiries from internal and external customers
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Regular, dependable attendance and punctuality
Qualification
Required
High school diploma or general education degree (GED) and one to two years of experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers and employees of the organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to apply concepts of basic algebra
Ability to carry out instructions furnished in written, oral, and diagram form
Ability to solve problems involving several concrete variables in standardized situations
Regularly required to sit, hear, and talk
Frequently required to stand, walk, reach with hands and arms, and use hands to finger, handle, and feel
Ability to provide outstanding customer service to external and internal customers on a consistent basis
Supervisory experience
Computer navigation and keyboarding skills
Strong knowledge of MCCS systems and Microsoft Office
Strong organizational and analytical skills
Ability to handle multiple tasks and be flexible
Ability to work independently
Ability to initiate, participate in, and complete special projects that enhance the overall performance of the department
Ability to analyze data and present logical recommendations and arguments
Strong communication skills
Strong motivational skills with emphasis on effective coaching conversations
Full time with the ability to work a flexible schedule based on department and Company needs
Preferred
Bachelor's degree from four year college or university and one to two years of related experience preferred
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
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2026-01-11
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