TEKsystems · 9 hours ago
ISP Technician
United States
Contract
Remote
New Grad, Entry Level
$15/hr - $15.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking an ISP Support Technician to provide world-class customer support for an Internet Service Provider. The role involves handling inbound technical support calls, managing tickets, and troubleshooting connectivity issues in a fast-paced environment.
Information Technology
Responsibilities
Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment
Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies
Manage volume of 50-75 tickets, per 8-hour shift
Learn and support 50+ client accounts, as well as navigate computer systems unique to each member
Assist customers in diagnosing voice, data, video, and connectivity issues
Answer questions and provide solutions that ensure an optimal customer experience
Troubleshoot internet, cable, and modems for business and residential customers
Document and record phone calls within multiple ticketing systems
Provide backup assistance for other Technical Support Representatives
Call hopping and call avoidance are monitored heavily
Daily attendance is monitored and only 1 absence per month is allowed during the first few months
Qualification
Required
must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL
Cable, Modem, Internet
Phone, Email & Web Chat Support
Networking & Telecommunications
Troubleshooting
Ticketing System
Google IT Professional or studying for CompTIA
Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment
Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies
Manage volume of 50-75 tickets, per 8-hour shift
Learn and support 50+ client accounts, as well as navigate computer systems unique to each member
Assist customers in diagnosing voice, data, video, and connectivity issues
Answer questions and provide solutions that ensure an optimal customer experience
Troubleshoot internet, cable, and modems for business and residential customers
Document and record phone calls within multiple ticketing systems
Provide backup assistance for other Technical Support Representatives
Call hopping and call avoidance are monitored heavily
Daily attendance is monitored and only 1 absence per month is allowed during the first few months
You will need to maintain your own internet connection
If your home internet goes down, you will need a backup plan to maintain good standing
Candidates will choose an early, middle or late 2nd shift schedule
40-hour workweek, 5-work days, 2-off days
8-hour shift, 1-hour lunch
Once schedule is chosen, candidates will not be able to change
2 days off per week, not consecutive
Will work 1 Saturday or 1 Sunday per week
Work from home, must have reliable internet, childcare, and minimal distractions
Your remote, work-from-home address must remain within 90 miles of a corporate office
It is required for your home office to be hardwired into your internet
Wi-Fi or hotspots will not be accepted
Payouts will be based on 5-Key Performance Indicators: AHT (Average handle time), Schedule Adherence, QA Scores, Attendance, Ticket Errors
Payouts are not paid if on verbal or written warning
Salary increase after 4 months
This is a Contract to Hire position based out of Raleigh, NC
The pay range for this position is $15.00 - $15.50/hr
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase