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Commonwealth of Pennsylvania · 9 hours ago

Management Technician

Dauphin County, PA

Part-time

Hybrid

Mid Level

3+ years exp

The Commonwealth of Pennsylvania is seeking a dependable Management Technician to serve as a Customer Service Representative for the Bureau of Procurement. This role involves providing quality customer service, assisting with supplier registrations, and maintaining detailed records of customer interactions and transactions.

Non Profit

Responsibilities

Provide quality customer service for the Bureau of Procurement by responding to inquiries and assisting bureau personnel and suppliers with the use of computers, laptops, AV equipment for supplier registrations, and online bidding

Research pending procurements, modify published materials, recommend website enhancements, analyze supplier data, and participate in supplier educational forums to enhance existing relationships and seek increased supplier participation in Commonwealth procurements

Maintain detailed records surrounding customer interactions and transactions, and record details of inquirers, complaints, and comments as well as actions taken for resolution

Provide technical and non-technical assistance to bureau customers and staff concerning Commonwealth policies, procedures, and systems of Commonwealth procurement, including the Supplier Relationship Management (SRM)

Qualification

Supplier Relationship ManagementMS Office SuiteAdobe softwareCustomer serviceClerical experienceOrganizational skillsProblem solvingCommunication skills

Required

Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or any equivalent combination of experience and training

An Associate's Degree may be substituted for two years of required experience

You must have experience developing and maintaining supplier and/or vendor relationships

You must have professional or educational experience with MS Office Suite and Adobe software

You must have experience providing customer service to internal and external stakeholders

You must be able to perform essential job functions