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Liberty Group South Africa · 6 hours ago

Customer Service Representative

Merrick, NY

Full-time

Onsite

Entry Level

$23/hr - $23/hr

2+ years exp

Liberty is a company dedicated to sustaining energy and water for life, emphasizing teamwork and continuous learning. The Customer Service Representative will provide prompt, accurate, and professional service to both internal and external customers, supporting various departments as needed.

Financial ServicesHealth CareInsuranceLife Insurance

Work & Life Balance

Responsibilities

Providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers

Supporting other departments as needed

Communicating effectively with customers in a fast-paced environment while developing positive customer relations

Anticipating, identifying, and responding to customer needs effectively

Documenting customer-related issues and summarizing research performed as it relates to all office operations

Facilitating customer service satisfaction and a smooth flow of information between all departments

Clearly and effectively communicating emergency information

Communicating research results effectively with internal and external customers as it relates to customers, office, field and accounting

Communicating recommendations regarding policy development and implementation

Performing math calculations (add, subtract, estimate) and understanding errors in meter readings and billing calculations

Organizing, planning and simplifying business-filing systems

Learning and understanding the interdependency of all company operations and analyzing and prioritizing situations as they arise on a daily basis

Making decisions that are within Liberty’s business standards and guidelines, and New York rules and regulations, seeking assistance when necessary

Qualification

Customer service experienceMicrosoft OfficeAccounting softwareCommunication skillsMath calculationsOrganizational skillsDecision makingFlexibility

Required

High School Diploma or GED required

2-year experience working in a customer service environment handling incoming/outgoing calls required

Knowledge of computer systems and Microsoft Office (Excel & Word) required

Must be available during emergencies and be flexible with working longer shifts and additional hours required

Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively

Excellent written and verbal communication skills required

Ability to set priorities, plan and coordinate work activities to accomplish work objectives

Experience with use of cash register, receiving and posting payments

Facilitate customer service satisfaction and a smooth flow of information between all departments

Clearly and effectively communicate emergency information

Communicate research results effectively with internal and external customers as it relates to customers, office, field and accounting

Ability to communicate recommendations regarding policy development and implementation

Work requires the ability to read and process customer applications, street addresses, computerized information and related reports, accounting terms and spreadsheets, vendor invoices, state statutes, federal laws, service area maps, correspondence and legal documents and contracts, and property legal descriptions at a college level

Ability to perform math calculations (add, subtract, estimate). Ability understand and detect errors in meter readings and billing calculations

Work requires the ability to document customer related issues and summarize research performed as it relates to all office operations. Documentation of follow-up, prepare and maintain reports and records

Work is widely varied, to include involvement with customers, customer service operations, field operations and accounting. Must learn and understand the interdependency of all company operations and be able to analyze and prioritize situations as they arise on a daily basis

Capable of making decisions that are within Liberty's business standards and guidelines; and New York rules and regulations, seeking assistance when necessary. Must be able to perform duties and function effectively with minimal supervision

Valid driver's license is required