Technical Support Specialist-Level I jobs in United States
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Solo by MYCURE · 10 hours ago

Technical Support Specialist-Level I

positionRoswell, GA
timeFull-time
remoteHybrid
seniorityEntry Level
money$39K/yr - $42K/yr
date1+ years exp

Pursuant Health, Inc. is a fast-growing technology-enabled healthcare services company that offers self-service health stations at conveniently located retail outlets. The Technical Support Specialist Level I (TSSI) is responsible for troubleshooting technical or network issues, documenting interactions in the ticketing system, and collaborating with team members to resolve issues related to the kiosk fleet.

Health CarePersonal HealthWellness

Responsibilities

Troubleshoot technical or network issues that are automatically reported into our Ticketing System
Update and document all interactions in our ticketing system in order to maintain proper record-keeping
Help identify and report recurring issues for continual improvement
Escalate incidents to other support teams, vendors, IT Management and software development
Assist with our Customer Support team as necessary

Qualification

Technical support experienceMicrosoft TechnologiesService Management softwarePC Hardware understandingNetworking fundamentalsTroubleshooting skillsCommunication skillsOrganizational skills

Required

1 to 3 years of technical support experience working with basic PC hardware, Operating Systems and Software
Proficient in Microsoft Technologies (Windows 7 and up, Office, Teams, etc.)
Proficient working with Service Management software ('Ticketing') such as ServiceNow, JIRA, etc
Understanding of PC Hardware and Software
Understanding of basic networking fundamentals
Good troubleshooting skills
Excellent communication, prioritization, attention to detail, and organizational skills
Demonstrated ability to communicate and work effectively as a part of functional team
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work independently to perform responsibilities with minimal supervision

Benefits

Unlimited PTO
Hybrid work environment with the ability to work remotely several days per week
Health Insurance
Dental Insurance
Vision Insurance
401k
Stock Options for the right candidate

Company

Solo by MYCURE

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SOLO by MYCURE is an absolutely and always FREE standalone Clinic Management System engineered to make organization and security of electronic medical records accessible to doctors, anytime, anywhere.
dateFounded in 2007
location
Atlanta, Georgia, USA
people-size2-10 employees
web-link
http://www.pursuanthealth.com

Funding

Current Stage
Early Stage
Total Funding
$76.63M
Key Investors
ATDC
2024-01-24Series Unknown· $2.13M
2022-05-23Series Unknown· $4.86M
2022-02-03Series Unknown· $12.23M
Company data provided by crunchbase