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PacerPro · 1 day ago

Professional Services Engineer

New York, United States

Full-time

Onsite

Mid Level

PacerPro is a company dedicated to empowering better decision making in the legal field through innovative technology. The Professional Services Engineer will be responsible for delivering SaaS and on-premise solutions, contributing to strategic initiatives, and providing technical support for customer deployments.

Information TechnologyLegalLegal TechSaaSSoftware

Hiring Manager

Dhana Bala

Responsibilities

Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem

Build, install, maintain and support Manifold deployments for our on-premise customers

Work with the Customer Success team to educate and train our on-premise customers in using our products

Listen to and convey product-improvement feedback from customer interactions to the Product team

Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments

Handle communications related to install, update, and support for our Manifold deployments with customers

Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams

Qualification

LinuxTechnical supportREST APIsBash shellContainersOrchestrationCoding skillsStartup work styleScripting languageLegal tech experienceCommunication skills

Required

BS in Computer Science, Computer Engineering, Information Technology or other computer-related discipline

Experience with Linux-based on-premise installations, and ability to work within customer constraints in corporate customer environments

Breadth and depth of experience in technical support, root-cause analysis, and troubleshooting in complex distributed systems

Experience with installation, configuration, and management of Linux-based operating systems

Experience with bash shell, package management systems, file systems, networking protocols, authentication and authorization frameworks

Experience with consuming and interfacing with third-party REST APIs - experience interfacing with one or more DMS APIs (iManage, NetDocuments, HighQ, others)

Familiarity with containers and orchestration (Docker, Kubernetes) and databases (RDBMS/NoSQL)

Coding skills to modify existing modules as a workaround to issues or as a professional-services enhancement

Ability to effectively communicate and collaborate with both technical and non-technical customers and team members

Flair for startup work style