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Higgs Fletcher & Mack · 5 hours ago

IT SYSTEMS ADMINISTRATOR

San Diego, CA

Full-time

Hybrid

Senior Level

$95K/yr - $120K/yr

5+ years exp

Higgs Fletcher & Mack LLP, one of San Diego’s oldest and most prestigious law firms, seeks an experienced Systems Administrator to join the Firm’s Information Technology group. The IT Systems Administrator is responsible for the administration, support, and ongoing optimization of the firm’s core IT infrastructure and enterprise systems, ensuring system reliability, security, and performance across the firm.

ConsultingLaw EnforcementLegal

Responsibilities

Administer, support, and maintain the firm’s infrastructure, including:

Active Directory services, including Group Policy, DNS, and DHCP

VMware vSphere and virtual servers

Omnissa Horizon virtual desktop environments

Azure Entra ID and Microsoft 365 services

Microsoft Intune device and policy management

Teams Phone and related telephony services

Storage platforms including Nimble SAN and NAS

Security solutions including CrowdStrike, DUO, Cisco Umbrella, and Mimecast

Firewalls, switches, and core networking services

Manage and maintain Active Directory objects, Group Policies, authentication workflows, and directory integrations with Microsoft 365 and Azure Entra ID, including SSO and DUO integrations

Support and maintain core law firm applications

Provide support across all tiers for system and application issues, including assisting with end user issues when needed, handling complex escalations from the service desk, and providing after-hours or emergency support as required

Perform advanced end user troubleshooting and assist with basic end user issues as needed, including diagnosing and resolving operating system, virtual desktop, application, and profile issues, and installing, configuring, or troubleshooting end user hardware and peripheral devices when required

Coordinate with software and hardware vendors and managed service providers (MSPs) as needed for escalated system, infrastructure, or application-related issues, including opening and tracking support cases, providing technical details, and supporting troubleshooting and resolution efforts

Monitor system performance, availability, and capacity and proactively identify and resolve issues before they impact users

Perform installation, configuration, upgrades, and maintenance of servers, applications, and infrastructure components following documented procedures and best practices

Assist with infrastructure projects including planning, implementation, testing, and documentation

Maintain accurate technical documentation including system configurations, procedures, and recovery processes

Support security initiatives including system hardening, patching, access controls, and compliance with firm policies and client confidentiality requirements

Collaborate with the IT Director on backup, disaster recovery, and business continuity planning and testing

Provide technical guidance and limited training to IT staff and end users when appropriate

Participate in continuous improvement efforts to optimize performance, reliability, and user experience

Qualification

Systems AdministrationActive DirectoryMicrosoft 365VMware vSphereNetworking ConceptsEndpoint ManagementTroubleshootingCertificationsOrganizational SkillsCommunication SkillsTechnical Documentation

Required

5+ years of progressive experience in systems administration, infrastructure support, or senior Tier 3 desktop support with direct responsibility for enterprise systems

Hands-on experience administering Microsoft Windows server and desktop environments, including installation, configuration, troubleshooting, and ongoing maintenance

Demonstrated experience managing Active Directory services, including user and computer objects, Group Policy, authentication workflows, and integrations with Microsoft 365 and Azure Entra ID

Practical experience supporting virtualization platforms, such as VMware vSphere and virtual server environments

Experience supporting Microsoft 365 services, including Exchange Online, Intune, Teams, OneDrive, SharePoint, and identity integrations

Working knowledge of networking concepts and infrastructure, including LAN/WAN fundamentals, DNS, DHCP, firewalls, and switches

Experience supporting endpoint management and security tools, such as Intune, MFA solutions, endpoint protection, and email security platforms

Proven ability to troubleshoot complex system and application issues across multiple platforms and escalate or resolve issues independently

Ability to learn and support new technologies quickly and adapt to changing systems and business requirements

Strong organizational skills and attention to detail, with the ability to manage multiple tasks, priorities, and projects simultaneously

Strong verbal and written communication skills, with the ability to interact professionally with users, IT staff, and firm leadership

Preferred

Bachelor's Degree preferred

Prior experience in a law firm or professional services environment preferred

Relevant industry certifications such as Microsoft (Azure or Microsoft 365), VMware, or security-related certifications are a plus

Benefits

401(k)

Employee health benefits with 100% employer paid options!

Employer paid Life and AD&D insurance

Employer paid Short-Term Disability

Generous Paid Time Off (PTO)

Paid holidays

Free on-site gym membership

Doughnut Bar, Deli, Sports Massage onsite!

Access to building lounge featuring indoor & outdoor terrace decks that include Bevi Water, Social Game Room (pool tables, golf simulator), mothers’ room and more!

Monthly transportation allowance

Free coffee, tea, water & fresh fruit

Staff Appreciation events throughout the year