Apply on Employer Site

Russell Tobin · 20 hours ago

Mortgage Manager

Dallas, TX

Contract

Hybrid

Mid, Senior Level

3+ years exp

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. They are seeking a Mortgage Operations Analyst to provide support for inquiries and escalations, conduct detailed reviews of mortgage loans, and collaborate with internal teams to ensure efficient operations.

ConsultingHuman ResourcesLegalStaffing Agency

Hiring Manager

Monish Bandwala

Responsibilities

Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs

Collaborate with internal teams and senior management to coordinate responses and follow-ups

Monitor internal reporting tools to identify and manage new inquiries and escalations

Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency

Partner with external vendor to track and respond to escalations efficiently

Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends

Assess reported issues for potential client impact and facilitate appropriate internal and external communications

Offer backup support to other members of the Servicing Oversight team as needed

Contribute to ad hoc projects and assist management with servicing oversight initiatives

Perform additional duties as assigned by management

Qualification

Mortgage servicing experienceClient services experienceManagement experienceRegulatory guidelines knowledgeMortgage servicing tools knowledgeComputer skillsOrganization skillsCommunication skillsAttention to detailTeamwork orientation

Required

Mortgage servicing experience is MUST

3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management

Excellent organization skills

Strong verbal and written communication skills

Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software

High level of Accuracy and Detail Oriented/multitasking

Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment