Expedia Group · 21 hours ago
UX Content Designer III
Chicago, IL
Full-time
Hybrid
Senior Level
$138K/yr - $220K/yr
5+ years expExpedia Group is a company that powers global travel for everyone, everywhere, and they are seeking a UX Content Designer III to join their Experience Design team. The role involves developing product content strategies and enhancing user experiences for their Loyalty and connected Membership spaces, focusing on creating intuitive and accessible content solutions.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications
Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions
Audit, analyze, structure, create, and present compelling UX content throughout the product experience
Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio
Apply a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas
Use both qualitative and quantitative insights, along with business analytics, to drive content insights and solutions
Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content
Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision-making to team members and stakeholders
Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travellers and businesses
Qualification
Required
Bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (this is not a content marketing role)
5+ years of experience as a Content Designer, UX writer, or Content Strategist
Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks
Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders - such as Legal, Marketing, Security, Product, and top leadership
Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives
Experience applying human-centered design (HCD) practices to product experiences
Preferred
Experience taking a thoughtful, empathetic, and inclusive approach to design that meets every user where they are
Experience in solving complicated content problems for multiple user segments and can develop content solutions across brands
Maintain a portfolio of work that showcases your skills as a design thinker and honed UX writer. We are particularly interested in examples of how your influence enhances cross-functional thinking to drive retention in Loyalty and Membership areas
Demonstrate a curiosity to explore and apply emerging AI technologies, including prompt engineering, structured content to enhance strategy and operational efficiency
Benefits
Full benefits package
Exciting travel perks
Generous time-off
Parental leave
Flexible work model
Career development resources
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
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2026-01-07
2026-01-07
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