TEKsystems · 13 hours ago
Mortgage Customer Service Representative
Carrollton, TX
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrTEKsystems is a leading provider of business and technology services, seeking a Customer Experience Specialist to join their team. In this role, you will serve as the primary point of contact for consumers throughout the loan origination process, ensuring efficient processes and exceptional customer service.
Information Technology
Responsibilities
Handle inbound and outbound calls with consumers
Manage inbound and outbound text messages (with consumer consent)
Provide outstanding customer service for mortgage loan inquiries and requests
Effectively manage a pipeline of up to 75 loans
Perform routine data entry and validation tasks
Respond to calls, emails, and chats from consumers and authorized third parties
Qualification
Required
Mortgage or financial services call center experience is a plus
General understanding of Federal, State, and Local mortgage regulations is a plus
Strong attention to detail and ability to work independently
Proven ability to deliver accurate information in a fast-paced environment
Excellent critical thinking, problem-solving, and judgment skills
Effective time management skills
Strong written and verbal communication skills
Negotiation skills with the ability to resolve problems effectively
Proficiency with computers and mainstream applications (Microsoft, Google, etc.)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase