TEKsystems · 2 hours ago
IT Support Specialists - Tier 2
Denver, CO
Contract
Onsite
Mid, Senior Level
$25/hr - $34/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Tier 2 IT Support Analyst to join their collaborative IT team. The role involves providing second-level support, managing tickets, and troubleshooting hardware, with opportunities for career growth into system administration.
Information Technology
Responsibilities
Second-level support: Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of failure
Ticket management: Own and triage a rotating smart queue; handle email-driven tickets (approx. 150 tickets/week across a 6-person team)
End-user device support: Troubleshoot and repair Microsoft and Dell hardware; perform standard device provisioning and imaging tasks
Meeting room and infrastructure checks: Perform routine checks and maintenance of meeting rooms and shared IT infrastructure
On-site visits: Travel for full-week site visits to AZ, NM, NV on a monthly or bi-monthly rotation
Team gatherings: Travel to Canada for periodic team meetings (valid passport required)
Process and tool use: Work within an ITIL environment and use the ticketing system (Freshservice)
Career growth: Take on system administration tasks over time; demonstrate hunger to learn and progress toward sysadmin responsibilities
Customer service: Deliver first-class support to high-expectation users (internal consultants)
Qualification
Required
Minimum 5 years in IT support or related roles
Strong basics in SharePoint, Exchange Online, and Microsoft 365 services
Solid network fundamentals and troubleshooting skills
Comfortable working in an ITIL-based support model
Broad, practical experience across technologies—experience in smaller-company environments is a plus
Experience with Freshservice or similar ITSM tools
Able to install and configure printers and other common peripherals
Excellent verbal and written communication; strong user-facing interpersonal skills
Consistently professional appearance and demeanor
Demonstrated leadership qualities or potential is a plus
Valid passport required for travel to Canada
Windows 10/11, O365, azure, Intune, SharePoint, Exchange
Preferred
Azure experience preferred, especially VM management
License server administration familiarity preferred
Experience working with CDW or similar vendors
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase