JFrog · 10 hours ago
Developer Support Engineer
Sunnyvale
Full-time
Hybrid
Entry Level
$130K/yr - $145K/yr
1+ years expJFrog is reinventing DevOps to help the world’s greatest companies innovate, and they are seeking a Developer Support Engineer to manage complex technical escalations and assist customers in optimizing their use of JFrog’s services. This role involves system administration, programming, and providing technical support to ensure customer satisfaction.
Developer ToolsDevOpsEnterprise SoftwareSoftwareWeb Development
Responsibilities
Manage/resolve complex technical escalations of different services hosted by JFrog for on-premises/cloud environment customers (AWS, AZURE, GCP)
Perform system administration [Windows Server, Linux (Ubuntu, CentOS)]
Work with Scripting (Automation, Bash, Python); perform programming: NumPy, OpenCV, Keras, TensorFlow)/Git (version control)
Use blockchain platforms (Ethereum Dapp), EVM (Ethereum Virtual Machine), Consensus protocols (PoW, PoS)
Assist to prevent new issues
Work with scalable networking technologies [Load Balancers/Firewalls, web standards (REST APIs, web security mechanisms), TCP, NAT Gateway, Route tables, HTML, DNS, HTTP response codes, Telnet, Transport layer security communication (SSL), HTTPS, Reverse proxy configuration (Nginx, F5, Apache HTTP]
Work with standard IT security practices (encryption, certificates, key management, Common Vulnerabilities/Exposures (CVE), CVSS, Policies, Firewalls; suggest security enhancements to customers for robust system
Collect/analyze logs/thread dumps from application server to troubleshoot issues/debug code to discover root causes of customers’ issues
Develop internal tools
Write code samples, tutorial, technical articles/user plugins in Groovy, Shell, Bash for easier for support teams to identify/resolve customer integration issues
Work with sales team to develop/scale partnership growth
Work with solution architects; assist customers in designing architecture of JFrog’s services [database (MYSQL, MSSQL, Oracle, PostgreSQL), storage (local filesystem/cloud storage)]
Implement High availability for Artifactory with Zero-downtime deployment of artifacts
Resolve technical issues for clients during proof of concept (POC) phases of JFrog’s services
Assist customers in understanding/improved configurations
Determine source of problems to narrow down to specific components while managing customers’ expectations for resolutions
Manage multiple issues customers; collaborate across teams/technical product issues
Leverage global resources to resolve customers’ issues
Develop/lead workshops to help colleagues understand new technologies/guide colleagues to find solutions for customer issues related to technology
Identify if product defect causes customers’ problems; file bug reports/design change requests; evaluate escalated, technically complex, mission-critical/politically hot customer issues
Maintain ownership of issues until resolved/customer satisfied
Work in complex Unix/Linux/Windows systems (from kernel to shell), system libraries, file systems, client-server protocols
Debug authentication issues with technologies (OAuth, LDAP, SAML)
Understand, configure, assist in resolving issues with different package manager clients (NPM, Docker, NuGet, Ruby gems, Debian, RPM, PyPi, Maven, Conan, CONDA, CRAN)
Work with containerization/container orchestration technologies (Docker, Kubernetes)
Create containers/debug existing containers
Write simple/moderate queries/statements for different types of databases (MySQL, PostgreSQL, Mongo dB, Microsoft SQL, MariaDB, Oracle) to connect/store data, metadata of JFrog services
Assist customers with issues related to CI servers (Bamboo, Jenkins, TeamCity) and integrate them with JFrog’s applications
Optimize system performance by tuning JVM parameters/Tomcat properties to reduce issues related to heavy HTTP traffic
Qualification
Required
Bachelor's degree or foreign equivalent in Computer Engineering, Software Engineering, or Computer Science plus 1 year experience
Experience to include system administration [Windows Server, Linux (Ubuntu, CentOS)]
Working with Scripting (Automation, Bash, Python)
Programming: NumPy, OpenCV, Keras, TensorFlow)/Git (version control)
Using blockchain platforms (Ethereum Dapp), EVM (Ethereum Virtual Machine), Consensus protocols (PoW, PoS)
Benefits
Equity package of restricted stock units (RSU)
Participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
Company
JFrog
JFrog provides software developers with a binary repository management solution.
1001-5000 employees
H1B Sponsorship
JFrog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (11)
2022 (21)
2021 (10)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$226.5MKey Investors
Insight PartnersDell Technologies CapitalGemini Israel Ventures
2020-09-16Post Ipo Equity
2020-09-16IPO
2018-10-04Series D· $165M
Leadership Team
Shlomi Ben Haim
Co-Founder and CEO
Fred Simon
Co-Founder, Board Member and Executive
Recent News
2026-01-07
2026-01-06
2026-01-06
Company data provided by crunchbase