Independence Pet Group · 1 day ago
Retention Agent
United States
Full-time
Remote
New Grad, Entry LevelIndependence Pet Group is a corporate holding company managing a diverse portfolio of modern pet health brands and services. They are seeking a highly skilled Retention Agent to work closely with existing customers, addressing their concerns and preserving their trust to retain their business.
Pet
Responsibilities
Develop and implement strategies to retain existing customers
Communicate with customers via phone, email, and chat to address their concerns and resolve issues
Identify causes of customer dissatisfaction and work to resolve the underlying problems
Work with other departments to resolve customer concerns and ensure timely resolution
Monitor customer retention metrics and report on trends to the management team
Stay up-to-date on product and industry trends to better serve customers
Continuously identify and implement process improvements to deliver better customer experience and improve retention rates
Qualification
Required
Excellent communication skills, both verbal and written
Proven customer service and/or sales experience, preferably in a retention capacity
Ability to understand and address customer concerns effectively
Strong problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Proficiency with customer management systems and call center technology
High school diploma or equivalent
Preferred
bachelor's degree
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
Founded in 2021
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
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2024-05-03
Company data provided by crunchbase