NTT DATA North America · 17 hours ago
Desktop Services Technician
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$30.95/hr - $30.95/hr
2+ years expNTT DATA is a global innovator of business and technology services seeking a Desktop Services Technician in Phoenix, AZ. This role involves supporting the implementation of the Epic Gold EMR system and providing desktop hardware support across multiple health locations in the Greater Phoenix metropolitan area.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Team member supporting Epic Gold upgrades and deployment, covering multiple client Health locations throughout the Greater Phoenix metropolitan area
Provides desktop hardware support for the user community
Works on multiple functional systems that tend to be of moderate to high complexity
Performs troubleshooting for moderate to high complex hardware, software and system problems
Acts as subject matter expert for at least one device type
May be assigned to one or more projects as a project team member
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
Utilizes previous experience to reach resolution and will contribute to knowledge management system(s)
Escalates issues when necessary
Responds to customer requests received via the Service Management application
Fulfills requests of moderate to high complexity
Interacts with the customers in a courteous and professional manner
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes
Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices
Identifies potential issues that could adversely impact end-user experience and takes corrective action
Participates in low complexity local and enterprise projects
Participates in on-call rotation and provides on-call support
Performs proactive maintenance on devices
Participates in the "smart hands” program to assist other IT functional areas when needed
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics
May be required to support Intermediate Distribution Frame (IDF) cable management and patching activities
Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management
Understanding and adherence to policies and procedures
Contributes to new or modified policies
Provides guidance, training and problem solving assistance to other team members
Qualification
Required
Associate degree or technical institute degree/certificate preferred
2-4 years of experience in the service industry
Solid customer service skills required
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office & Google Suite modules
Preferred
Healthcare experience preferred
Previous Epic Gold experience preferred
Benefits
Participation in medical, dental, and vision insurance
Flexible spending or health savings account
AD&D insurance
Employee assistance
Participation in a 401k program
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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