Axelon Services Corporation · 3 weeks ago
Senior Chatbot/Voice Enablement Developer
Harrisburg, PA
Full-time
Hybrid
Senior Level
5+ years expAxelon Services Corporation is seeking a Senior Chatbot/Voice Enablement Developer to design and develop enterprise-grade chatbot and voice solutions. The role involves implementing and optimizing conversational AI systems and ensuring compliance with security standards while collaborating with cross-functional teams.
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Responsibilities
Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams)
Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses
Integrate conversational systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures
Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility)
Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT
Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices
Qualification
Required
5+ years' experience in software engineering with 3+ years in conversational AI (chat and voice)
Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB ́s and whisper/voice models and familiarity with WebRTC services
Strong backend development skills (Python, C#, REST APIs)
Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices
Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment
Strong written and verbal communication skills in English
Company
Axelon Services Corporation
For more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500.
501-1000 employees
H1B Sponsorship
Axelon Services Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (14)
2023 (3)
2022 (7)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Tania Obeid
Chief Executive Officer
Cynthia Lah
Chief Operating Officer
Company data provided by crunchbase