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EMCOR Services Mesa Energy · 14 hours ago

Customer Service Representative - Commercial HVAC Sales

Fresno, CA

Full-time

Onsite

Entry, Mid Level

$26/hr - $29/hr

2+ years exp

EMCOR Services Mesa Energy is a full-service HVAC and energy solutions provider. The Customer Service Representative will follow up on existing accounts and ensure customer satisfaction by addressing their needs and concerns.

Building MaintenanceFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Mechanical Engineering

Comp. & Benefits

Responsibilities

Gain insight into our service performance

Document, with accuracy, customer responses and your impressions from these visits

Perform site surveys and other types of checks to ensure our quality

Present new technology and enhanced PM services when given the chance

Report all findings, customer opinions, pictures, and results to company leadership

Monitor all maintenance data to proactively respond to situations before the customer calls us

Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team

Perform other duties as assigned

Qualification

Customer Service experienceAdvanced MS Office skillsMechanical aptitudeTelephone etiquetteProfessional demeanorVerbal communication skillsListening communication skillsProblem-solving ability

Required

2+ years Customer Service experience required

Advanced MS Word, Excel, Outlook, and PowerPoint skills

Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor

The ability to solve problems and act with appropriate urgency

Must have a valid driver's license

Preferred

Bachelor's degree is preferred

Mechanical aptitude is preferred

Benefits

Medical

Dental

Vision coverage

Health savings

Flexible spending accounts

Life insurance

Disability

A 401(k) Savings Plan

College Coach

Employee assistance program

Company

EMCOR Services Mesa Energy

Mesa Energy is a licensed full service HVAC, building automation, and retrofit contractor with a reputation for combining high-quality consulting services with efficient, cost-effective customized energy solutions.

Founded in 1983

Irvine, California, USA

501-1000 employees