Customer Enablement Specialist jobs in United States
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Arist · 19 hours ago

Customer Enablement Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$60K/yr - $75K/yr

Arist is a company that automates the employee enablement process, delivering instant enablement at a significantly lower cost. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement through strategic planning, documentation, and collaboration with Customer Success Managers.

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Responsibilities

Create and maintain Help Center articles and product documentation
Learn new features for internal and customer-facing enablement
Produce monthly product newsletters
Partner with CSMs on feature launches and program rollouts
Research and document best practices for successful launches
Attend customer calls to understand requirements and gather insights
Analyze ongoing programs to identify optimization opportunities
Manage the support inbox and troubleshoot issues that come up for customers
Perform in-platform administrative work to make the Arist experience smoother for our customers
Escalate bugs to the engineering team and thoughtfully propose new product features to our product team
Develop customer education and marketing materials to drive feature adoption
Create educational content including videos, guides, and tutorials

Qualification

Help Center Article CreationProduct DocumentationCustomer EnablementMonthly Newsletter ProductionCSM PartnershipBest Practices ResearchCustomer Call AttendanceProgram AnalysisSupport Inbox ManagementIn-Platform AdministrationBug EscalationFeature ProposalCustomer Education DevelopmentEducational Content CreationLearning AgilityDesire for Fast-Paced Environment

Required

US citizen/visa only
Any experience (new grads ok)
Ability to create and maintain Help Center articles and product documentation
Ability to learn new features for internal and customer-facing enablement
Ability to produce monthly product newsletters
Ability to partner with CSMs on feature launches and program rollouts
Ability to research and document best practices for successful launches
Ability to attend customer calls to understand requirements and gather insights
Ability to analyze ongoing programs to identify optimization opportunities
Ability to manage the support inbox and troubleshoot issues that come up for customers
Ability to perform in-platform administrative work to make the Arist experience smoother for customers
Ability to escalate bugs to the engineering team and thoughtfully propose new product features to the product team
Ability to develop customer education and marketing materials to drive feature adoption
Ability to create educational content including videos, guides, and tutorials
High learning agility
Desire to experience a dynamic, fast-paced startup environment

Company

Arist

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Arist helps companies deliver learning, training, and nudges in the flow of work via Teams, Slack, and text message-based courses.
dateFounded in 2018
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.arist.co

Funding

Current Stage
Early Stage
Total Funding
$16.05M
Key Investors
PeakSpan CapitalGlobal Founders CapitalY Combinator
2022-07-12Series A· $12M
2020-12-01Seed· $2M
2020-10-15Seed· $1.9M

Leadership Team

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Michael Ioffe
Co-Founder and CEO
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Maxine Anderson
Co-Founder, Chief Product Officer
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Company data provided by crunchbase