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Arist · 1 day ago

Customer Enablement Specialist

United States

Full-time

Remote

New Grad, Entry Level

$60K/yr - $75K/yr

Arist is a company that automates the employee enablement process, delivering instant enablement at a significantly lower cost. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement through strategic planning, documentation, and collaboration with Customer Success Managers.

E-LearningEducationMessaging

No H1B

Responsibilities

Create and maintain Help Center articles and product documentation

Learn new features for internal and customer-facing enablement

Produce monthly product newsletters

Partner with CSMs on feature launches and program rollouts

Research and document best practices for successful launches

Attend customer calls to understand requirements and gather insights

Analyze ongoing programs to identify optimization opportunities

Manage the support inbox and troubleshoot issues that come up for customers

Perform in-platform administrative work to make the Arist experience smoother for our customers

Escalate bugs to the engineering team and thoughtfully propose new product features to our product team

Develop customer education and marketing materials to drive feature adoption

Create educational content including videos, guides, and tutorials

Qualification

Help Center Article CreationProduct DocumentationCustomer EnablementMonthly Newsletter ProductionCSM PartnershipBest Practices ResearchCustomer Call AttendanceProgram AnalysisSupport Inbox ManagementIn-Platform AdministrationBug EscalationFeature ProposalCustomer Education DevelopmentEducational Content CreationLearning AgilityDesire for Fast-Paced Environment