Spectrum · 2 months ago
Director, Field Service
Birmingham, Alabama
Full-time
Onsite
Director/Executive
8+ years expSpectrum is seeking a Director of Field Service to oversee fulfillment operations across assigned areas. This role involves implementing standardized practices, providing leadership to field operations, and ensuring service delivery aligns with company initiatives.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience
Responsible for the management of contract labor performance, including the implementation of a consistent scope of work requirements for the KMA and continuous feedback on the performance of the contractors
Implement company-wide initiatives and direct KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management
Responsible for implementing and tracking quality improvements across the KMA as measured by the company-wide field operations metrics
Responsible for implementing and adhering to best practice/standards identified within the region and ensuring compliance
Ensure signal quality throughout the distribution systems
Ensure field compliance with corporate policies and procedures, Federal Communications
Commission standards and franchise requirements
Provide data for budgeting, accountable for the functional budget and approve related expenditures
Notify management of activities and issues
Maintain good relations with local utilities, vendors, contractors and government agencies
Translate corporate and field priorities into short-term objectives
Participate in developing and enforcing policies and procedures
Lead and participate in succession planning and oversee the development of staff and approves performance reviews
Interface with Dispatch and Workforce Management teams to improve fulfillment and service delivery
Consult with senior management to plan for overall technical aspects; implement new technologies and ensure system is capable of supporting these technologies
Oversee all FCC regulation testing; ensure that all requirements are met
Direct and implement installation and system maintenance projects
Perform other duties as requested by management
Qualification
Required
Ability to read, write, speak and understand English
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Knowledge of company products and services
Bachelor's degree in electronic engineering or equivalent experience
Technical experience - 8
Project management experience - 5
Preferred
Advanced knowledge of HFC and IP Networks
Relevant industry and vendor-specific certifications and training
Technical management experience - 5+
Benefits
Comprehensive pay and benefits package
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-06
Sports Business Journal
2025-11-08
2025-11-03
Company data provided by crunchbase