In-Telecom · 13 hours ago
IT Project Manager (MSP Onboarding & Professional Services)
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
3+ years expIn-Telecom is a company specializing in managed IT services, and they are seeking an IT Project Manager to oversee the onboarding of new clients and manage various IT projects. The role involves planning, executing, and closing projects while ensuring they are completed on time and within budget, and requires strong financial management skills.
Information TechnologyProfessional ServicesTelecommunications
Responsibilities
Define the project scope, objectives, and deliverables
Develop detailed project plans, including timelines, milestones, resource allocation, and budget management
Schedule resources effectively, planning up to a month in advance to ensure optimal use of personnel and equipment
Assign tasks to MSP Project Engineers and Technicians and monitor progress to ensure successful completion
Monitor and track project progress, identifying potential risks and implementing mitigation strategies
Track and manage project financial variances to ensure projects remain within scope and budget
Develop and maintain project budgets, tracking expenditures to identify variances and adjust plans accordingly
Forecast project end dates and resource requirements
Utilize Microsoft Excel and ConnectWise to track and analyze project financials, including budget variances, resource allocation, and cost-to-completion
Prepare and present financial reports on project performance, including cost-to-completion and profitability analysis
Ensure accurate forecasting and financial reporting throughout the project lifecycle
Act as the primary point of contact for clients during project execution
Conduct project kick-off meetings with clients to discuss goals and objectives
Regularly communicate project status, risks, and issues to project stakeholders
Work closely with cross-functional teams to ensure seamless integration of services
Participate in team meetings and contribute to process improvement initiatives
Identify potential project risks and develop mitigation strategies
Monitor and manage project risks throughout the project life cycle
Collaborate with other teams to escalate major risks and issues as necessary
Ensure that all projects are delivered on time, within scope, and within budget
Ensure adherence to quality standards, project management best practices, and compliance with project specifications
Conduct project evaluations in the forms of profitability reports and after-action reviews
Maintain high customer satisfaction through professional and courteous interactions
Serve as the primary point of contact for clients, addressing and resolving customer concerns promptly
Conduct project close-out meetings and obtain client feedback
Coordinate the resolution of technical issues in a timely and effective manner
Lead and manage project teams, including technicians, engineers, installers, and subcontractors
Assign tasks and responsibilities to team members, providing guidance and support as needed
Enforce safety protocols and procedures to maintain a safe work environment
Conduct safety training and ensure team members adhere to safety guidelines
Investigate and report any accidents or incidents
Qualification
Required
Associate's degree in information technology, Business Administration, or related field
3+ years' experience in IT project management or coordination
Proven ability to manage financial aspects of projects, including budgeting, forecasting, and variance analysis
Proficiency in Microsoft Excel is a must
Proficiency in PowerPoint is a must
Proven experience in managing IT projects
Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders effectively
Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment
Excellent organizational and problem-solving skills with a keen attention to detail
Excellent ability to delegate responsibilities
Preferred
Bachelor's degree in information technology, Business Administration, or equivalent
5+ years' experience in IT project management or coordination
Prior experience with ConnectWise PSA and RMM
Relevant IT certifications such as: CompTIA Project+, CAPM, PMP, ITIL 4 (Foundation or Specialist), Six Sigma (Yellow or Green Belt)
Experience managing or implementing: Email security filtering and protection
Endpoint protection and monitoring solutions
Multi-factor authentication (MFA) and identity access management (IAM)
Networking installations, including firewalls, switches, and wireless access points
Server installations, including configuring roles like Active Directory, DHCP, DNS, and File/Print services
Azure/Entra domain joining and Microsoft 365 migrations
SharePoint configuration and file structure migrations
Strong understanding of security awareness training and phishing simulation processes
Knowledge of security information and event management (SIEM) and SaaS cloud security monitoring
Have previous experience working with an MSP or in an MSP environment
Implement or oversee the implementation of networking equipment and/or server environments
Implement or oversee the implementation of EDR/MDR, MFA, and NGAV
Migrations to or an understanding of Azure/Entra, Microsoft 365, and SharePoint
Experience with ConnectWise Manage / PSA
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Company
In-Telecom
In-Telecom is a full-service technology company providing Unified Communications solutions, Analytics, Security & Managed Provider Services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Torres
Chief Executive Officer
Recent News
Company data provided by crunchbase