Operations Automation Specialist jobs in United States
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ITS - Internet Travel Solutions ยท 1 day ago

Operations Automation Specialist

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

ITS - Internet Travel Solutions is focused on optimizing automated workflows in the operations department. The Operations Automation Specialist will support, troubleshoot, and enhance automation processes while serving as a subject matter expert for mid-office automation.

ComputerInformation TechnologyProfessional ServicesSoftwareTravelTravel Accommodations

Responsibilities

Troubleshoot and support all automated workflow paths used in operations, Concur, TripEasy, Scripts and Mid office including fee audit research and exception handling
Action fee audit reports & attend fee audit meetings to research anomalies and determine resolution path
Research issues occurring in automated workflows and own resolution from identification through closure
Open and manage Operational Incident Reports (OIRs) and communicate with key stakeholders involved in resolution
Support automation-related customer service cases requiring detailed research and analysis
Perform testing following technology releases to confirm issues are resolved
Ensure no additional automation failures are introduced after system changes
Build and manage test PNRs as needed to validate automation behavior and fixes
Partner with operations and technology teams on the mid-office automation rebuild
Support the Agent Sidecar project and related automation initiatives
Identify workflow gaps and recommend enhancements to improve efficiency and accuracy
Provide input into future automation strategies and enhancements
Support testing and rollout of new automation tools and workflows
Serve as a subject matter expert and mentor for automation-related processes

Qualification

Mid-office automationAutomated workflowsTrip Easy OBTConcur OBTGDS experienceAutomation scriptsRoot-cause analysisAnalytical skillsProfessionalismCommunication skillsTeamwork

Required

Minimum of 7 years of corporate travel operations experience, including mid-office or automation-supported environments
Minimum of 5 years of experience working with automated workflows
Strong knowledge of mid-office automation, including fee audit research and QC processes
Experience with Trip Easy OBT and Concur OBT
Experience with automation scripts and rule-based workflows
GDS experience (Sabre preferred) with the ability to build and manipulate PNRs for testing
Strong analytical, troubleshooting, and root-cause analysis skills
Excellent written and verbal communication skills
Ability to manage multiple issues in a fast-paced operational environment
Consistently demonstrates professionalism, accountability, and teamwork

Company

ITS - Internet Travel Solutions

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ITS - Internet Travel Solutions' travel technology solutions, products & services solve problems and provide long-term value.
dateFounded in 1983
location
Dallas, Texas, USA
people-size51-200 employees
web-link
https://its.com

Funding

Current Stage
Growth Stage

Leadership Team

B
Brian Tanis
SVP Product & Marketing
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Company data provided by crunchbase