HireTalent - Staffing & Recruiting Firm ยท 5 months ago
Customer Service Rep I - Non-Exempt
United States
Full-time
Remote
New Grad, Entry LevelHireTalent is a staffing and recruiting firm, and they are seeking a Customer Service Representative I to manage program-wide communications and support inquiries from customers. The role involves handling customer inquiries, performing eligibility verifications, and participating in service improvement activities.
DeliveryHuman ResourcesStaffing Agency
Responsibilities
Manage Program wide fax number and distribute faxes to appropriate team members by uploading into program software
Answer program 800 phone line
Provides support for inquiries from internal and external customers regarding account/authorization status. Maintains updated information on patient accounts
Handles internal and external customer inquiries regarding authorization status and insurance verification history
Actively participates in team initiatives and in team status meetings; Additional team activities, projects, and workflow as assigned
Actively participates in process and service improvement activities
Encourages and supports staff members in the pursuit of service excellence
Develops understanding of our client therapies within pain interventions space
Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers
Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management
Research issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns
Initiates follow-up activities regarding open authorizations and makes written and verbal inquiries to payors. Analyzes and problem-solves account issues to full resolution
Answers all calls and inquiries with professionalism and seeks to have 'one call resolution.'
Qualification
Required
Manage Program wide fax number and distribute faxes to appropriate team members by uploading into program software
Answer program 800 phone line
Provides support for inquiries from internal and external customers regarding account/authorization status
Maintains updated information on patient accounts
Handles internal and external customer inquiries regarding authorization status and insurance verification history
Actively participates in team initiatives and in team status meetings; Additional team activities, projects, and workflow as assigned
Actively participates in process and service improvement activities
Encourages and supports staff members in the pursuit of service excellence
Develops understanding of our client therapies within pain interventions space
Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers
Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management
Research issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns
Initiates follow-up activities regarding open authorizations and makes written and verbal inquiries to payors
Analyzes and problem-solves account issues to full resolution
Answers all calls and inquiries with professionalism and seeks to have 'one call resolution.'
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase