Gartner · 7 hours ago
Business Operations Specialist
Fort Myers, FL
Full-time
Hybrid
Mid Level
$56K/yr - $78K/yr
3+ years expGartner is a leading company that guides the leaders who shape the world. The Business Operations Specialist plays a critical role in driving strategic process improvements and operational excellence across key legal operations functions, ensuring efficient workflows and supporting ethical business practices.
Business DevelopmentConsultingInformation Technology
Responsibilities
Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT
Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending
Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders
Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities
Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis
Qualification
Required
3-5 years of experience in legal operations, compliance, or related roles
Strong communicator with the ability to present complex information clearly in written and verbal form
Proven ability to identify, implement, and clearly document processes and related improvements
Preferred
Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
Benefits
Generous PTO
A 401k match up to $7,200 per year
The opportunity to purchase company stock at a discount
Company
Gartner
Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance.
10001+ employees
H1B Sponsorship
Gartner has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (43)
2023 (60)
2022 (66)
2021 (96)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$800M2025-11-13Post Ipo Debt· $800M
1993-10-15IPO
Leadership Team
Eugene Hall
CEO
Patrick Stakenas
Vice President, Team Manager - Tech CEO Go To Market
Recent News
Destination CRM
2026-01-09
2025-12-13
Company data provided by crunchbase