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Smilow Cancer Hospital · 3 days ago

Business Associate

Greenwich, CT

Full-time

Onsite

New Grad, Entry Level

Smilow Cancer Hospital is dedicated to providing exceptional patient care and support. The Unit Secretary coordinates clerical and receptionist activities within the Patient Care Unit, ensuring efficient operations and demonstrating service excellence.

Hospital & Health Care

Responsibilities

Responsible as a unit representative demonstrating service excellence

Acknowledges patients, families, visitors and staff promptly and graciously

Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal

Organizes and maintains the clerical activities of the embryology lab. Interacts with other departments and other medical facilities. Contributes to the fiscal integrity of Greenwich Fertility

Continually seeks ways to sustain and improve one's skills

Listens with an open mind to other's opinions in the spirit of finding and following the best ideas

Treats the people we serve as guests

Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible

Listens to patients, visitors and staff and acts promptly to address concerns

Uses active listening techniques to understand other's needs and acts decisively to resolve problems

Respects the privacy and confidentiality of patients, visitors and staff

Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas

Presents a professional image

Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role

Answers the telephone professionally

Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a pleasant tone of voice

Maintains a clean and safe environment

Keeps work area safe and clean; keeps hallways clear

Anticipates what services and information people need and takes action to provide it

Watches for clues that patients or visitors require assistance. Asks, 'May I help you?' Escorts them to their destination, if necessary. Encourages people to ask questions

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age specific needs, and to provide the care needed as described in the unit's/area's/ department's policies and procedures