Technical Support Representative jobs in United States
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Infinit-O ยท 10 hours ago

Technical Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Infinit-O is a top Business Process Optimization solutions provider, partnering with leading companies in various industries. The Technical Support Representative will be responsible for resolving technical issues for clients, utilizing strong communication skills and ensuring high service levels.

Outsourcing/Offshoring
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Growth Opportunities

Responsibilities

Determines eligibility by comparing client information to requirements
Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments
Utilize active listening and empathy skills
Strive to meet or exceed call center metrics and service levels
Schedule and engage in follow-up calls with clients regarding ongoing technical issues
Resolve technical escalations from the Product Support phone and chat team
Troubleshoot issues which may occur during database updates, new software installations, and server migrations
Track and monitor all client interactions using Salesforce CRM system
Coordinate with peers to provide proper coverage for all appointments

Qualification

Customer service experienceTechnical support experienceMicrosoft Windows toolsMicrosoft SQL ServerNetwork conceptsApple iPad knowledgeHIPAA familiarityVerbal communicationWritten communicationDocumentation skills

Required

1-2 years of experience in a customer service/support role is required
1-2 years of computer application-based technical support experience or IT experience is required
Previous call center experience is required
Excellent verbal and written communication skills are required with emphasis on phone etiquette
Works hard with little supervision
Detailed-oriented with exceptional documentation skills
Working knowledge of Microsoft Windows administration tools
Basic understanding of Microsoft SQL Server
Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals

Preferred

Apple iPad & Parallels knowledge is a plus
Familiarity with HIPAA regulation is preferred

Company

Infinit-O

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Infinit-O empowers finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise, innovative technology, and a commitment to process optimization.
dateFounded in 2005
location
Pasay, NCR, PH
people-size1001-5000 employees
web-link
http://www.infinit-o.com

Funding

Current Stage
Late Stage
Company data provided by crunchbase