University of South Florida Libraries · 17 hours ago
Transfer Customer Success Representative
St. Petersburg, FL
Full-time
Onsite
Entry Level
$47K/yr - $47K/yr
2+ years expThe University of South Florida Libraries is seeking a Transfer Customer Success Representative to support the St. Pete Office of Admissions. The role involves providing customer service to students and parents, managing outreach efforts, and analyzing data to support recruitment objectives.
Higher Education
Responsibilities
Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process
Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion
Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations
Offer customer service by answering questions and directing students and parents as necessary
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations
Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team
Compile and analyze statistical data for routine, periodic, and ad hoc reports
Other duties as assigned
Qualification
Required
Bachelor's degree OR equivalent combination of education and experience
Two years of direct experience for a bachelor's degree
Preferred
Bachelor's degree in a related field
Two years of experience in a related field
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase