Mindlance · 2 months ago
IT Specialist - Junior
Albany, NY
Full-time
Onsite
New Grad, Entry Level
$25.30/hr - $31.30/hrMindlance is a company seeking an IT Specialist to provide technical support for hardware and software. The role involves delivering high-quality service to end users and ensuring service support meets the agency's business needs.
Human Resources
Responsibilities
Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner
Utilize PowerShell scripting to maximize productivity of platform management
Administer corporate mobile device management solution
Maintain platform security and compliance in alignment with agency's cyber security program to protect data
Test Group Policies and updates for endpoint OS
Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
Monitor, measure, and test current/new infrastructure products and services
Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
Use of remote access technologies (VPN, terminal services)
Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise
Qualification
Required
Provide technical support for hardware and software
Deliver high-quality service to end users
Ensure service support and delivery are in place to meet the agency's business needs
Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
Onboarding new staff (equipment deployment)
Offboarding staff
Training state staff
Providing support for issues that need to be escalated and completed in a timely manner
Utilize PowerShell scripting to maximize productivity of platform management
Administer corporate mobile device management solution
Maintain platform security and compliance in alignment with agency's cyber security program to protect data
Test Group Policies and updates for endpoint OS
Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
Monitor, measure, and test current/new infrastructure products and services
Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
Use of remote access technologies (VPN, terminal services)
Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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