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American Campus Communities · 12 hours ago

Residence Life Coordinator - Camino del Sol

Camino del Sol - Irvine, CA

Full-time

Onsite

Entry Level

$70K/yr - $70K/yr

2+ years exp

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities. The Residence Life Coordinator assists property leadership in creating an exceptional living environment for residents by implementing operations involving resident resources, communication, and events.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Serve as the initial point of contact for residents, providing support and resources that promote an exceptional living environment for our residents

Remain knowledgeable and updated on university resources and company initiatives in place to assist students with their needs and development

Partner with property leadership to develop, implement, and evaluate administrative processes that enhance the resident experience

Organize, host and evaluate resident events and programs that address resident needs, foster community engagement, and enhance. May oversee appropriate student staff to ensure planning, scheduling and execution of resident events with consideration of resident and university needs

Help oversee lease policy enforcement, including resident misconduct follow-up and management in partnership with supervisor

Effectively address resident concerns and conflicts. Following appropriate escalation protocols as needed

Assist with, in partnership with property leadership, the recruitment, hiring, training and development of Community/Resident Assistants to support functions of the student staff role and to create a positive sense of community for residents

Act as a liaison between student staff and property leadership to enhance understanding and communication of community and company updates, training and development opportunities, etc

Assist with office administrative tasks using company resources and systems, including package management, incident reporting procedures, etc

Assist property leadership with student staff scheduling needs as it relates to the resident experience including office, event, and on-call scheduling

Work closely with property leadership to coordinate resident communication which includes but is not limited to safety reminders, entry notices, marketing of community events, community newsletters, company initiatives, and administrative notices

Assist with collecting resident feedback and survey results, as well as implementing decided action plans for improvement

Partner with service team to ensure property is consistently well-maintained and meets curb appeal standards

Uphold confidentiality of property information and adhere to key policy

Assists in interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; and addressing complaints and resolving problems

Other duties, as assigned by supervisor