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Creative Circle · 4 hours ago

Instructional Designer / Technologist

Milwaukee, WI

Contract

Hybrid

Entry, Mid Level

1+ years exp

Creative Circle is a financial services organization seeking an Instructional Designer / Technologist to support their team. This role will manage and administer the Docebo LMS, providing learner support and streamlining processes to enhance the efficiency of learning solutions.

Human ResourcesRecruitingStaffing Agency

No H1B

Responsibilities

Manage and administer content on current learning management system (Docebo) and supporting technologies in support of Field Learning and Development and key stakeholder requirements

Create and administer processes to streamline the management of LMS content and support the efficiency and effectiveness of the process

Provide exceptional learner support service, handling calls, emails, open tickets, and troubleshooting for field LMS users

Understand and administer user roles, granting access and role-based user permissions as appropriate

Stay on top of and communicate Docebo enhancements, release schedules, and integration opportunities that impact and enhance our user experience in partnership with digital product partners

Develop and facilitate training on the effective use of the LMS, including in-person/virtual classes, guides/best practices for our LMS experience, and quick how-to guides for other LMS admins

Maintain LMS system documentation and knowledge articles

Support the creation, maintenance and reporting of metrics via the LMS and other metrics software in support of learning solutions

Partner with division and other home office partners and stakeholders to understand current and future system and support requirements

Collaborate with IT partners on system operations and support

Understand and streamline regulatory requirements

Understand the capabilities of how the LMS integrates with course authoring tools and other internal platforms to drive a consistent and cohesive learning experience for the end user

Help support Workday (Home Office LMS) when content may need to reside, be assigned, and reported on for field and home office users

Assist with automated assignments to learners based on set criteria and rulesets

Qualification

Docebo LMSWorkdaySCORM standardsArticulate StorylineProblem solvingCommunication skillsTeam collaboration

Required

At least 1-3 years of experience working in a corporate training organization with responsibility for the learning management system administration and support preferred

Experience with Learning Management Systems, specifically Docebo and Workday

Experience with SCORM standards, specifically SCORM 1.2 and 2004 (3rd and 4th edition)

Familiar with Articulate Storyline and Rise

Strong ability to work independently, problem solve and make decisions

Strong communication skills, both written in verbal, with the ability to communicate to all stakeholders and learner-facing roles

Analyze problems independently, while bringing new perspectives and creative solutions to the table for stakeholders to consider while taking a client-first approach

Ability to work effectively with cross-departmental teams