Compass Experience Labs · 8 hours ago
Customer Support Associate (US)
United States
Full-time
Remote
Entry Level
$14/hr - $14/hr
1+ years expCompass Experience Labs is a company that partners with brands to enhance customer experience. They are seeking a Customer Support Associate to provide exceptional service through various communication channels while building strong product knowledge and collaborating with team members.
Customer ServiceOutsourcing
Responsibilities
Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions
Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice
Build a strong understanding of your assigned brand’s products, procedures, and resolutions
Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends
Qualification
Required
High school diploma or equivalent
Call center experience is required
Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media
1+ year inbound phone experience required
Applicants must have strong internet connection to support systems
Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
Ability to operate a computer/laptop and a headset
Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)
Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays
The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs)
Self-motivation and independence are crucial for success in this role
Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers
The ability to thrive in a high-performance environment and prioritize customer service is paramount
Agents must be proficient in using various computer systems, including our internal systems and the Underwriter's CMS
100% show rate for training is required. Agents must attend training every day with cameras on and be active participants
Training is 2 - 3 weeks of classroom material
Speedtest.net 25 MBPS Download Required
An Ethernet hookup is strongly recommended
A backup location or internet access is necessary in the event of an outage
Preferred
Experience working remotely is preferred
Benefits
A fully remote work environment
All necessary computer equipment and training will be provided.
Comprehensive training on our products and services.
Competitive compensation with performance incentives.
Competitive pay with performance incentives.
Career development opportunities, including internal promotions.
A positive and growing work culture that values diversity and inclusivity.
Company
Compass Experience Labs
Compass Experience Labs is a consumer services firm that offers customer care & consulting & business process outsourcing services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Armendinger
CEO
Company data provided by crunchbase