BSI Financial Services (India) ยท 3 months ago
Loss Mitigation Single Point of Contact
Irving, TX
Full-time
Onsite
New Grad, Entry LevelBSI Financial Services is a company that provides financial services to enable sustainable home ownership. They are seeking a Loss Mitigation Single Point of Contact to serve as a liaison between the loss mitigation operations team and borrowers, helping to create viable solutions to avoid foreclosure proceedings while ensuring compliance with mortgage holder guidelines.
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Responsibilities
Communicates with Active Loss Mitigation borrowers and third parties to review options to avoid foreclosure and resolve delinquency
Familiar with FHA, VA, USDA, FNMA and FHLMC Loss Mitigation practices, waterfall options and procedures
Initiate contact with borrowers to follow up on ending forbearance plans, missing documentation and obtaining Qualified Right Party Contact
Respond to borrower inquiries regarding mortgage defaults and loss mitigation solutions
Demonstrate empathy and build trust with homeowners experiencing financial hardship
Monitor account pipeline to assure all investor and insurer guidelines are attained such as contact attempts
Coordinate and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies
Handle escalated issues and customer inquiries about Loss Mitigation options and internal processes/timelines
Communicate with attorneys or counseling agencies on loss mitigation efforts and arrangements
Initiate and monitor research on accounts as required
Responsible for meeting legal requirements and following internal policies
Qualification
Required
High school diploma or GED required
Prior collections or loss mitigation experience required
Knowledge of Microsoft Office, specifically Excel, Word, & Outlook
Knowledge of Mortgage industry required
Borrower/Client Focus
Problem Solving/Analysis
Time Management
Clear and Concise communication; professional business communication
Teamwork Orientation
Ability to multi-task in fast paced environment
Strong organizational skills
Able to use discretion when dealing with confidential material
Ability to negotiate
Resourceful and adaptable
Ability to take ownership of accounts and drive results
Preferred
College degree is a plus
Prior dialer or call center experience is a plus
Knowledge of Sagent mortgage servicing platform and investor systems (such as FHA Neighborhood Watch) is beneficial
Benefits
Competitive compensation and full benefits package include medical, dental, and vision.
100% company-paid life insurance and disability coverage!
401K with company matching!
17 days PTO (increases with tenure) and 9 company paid holidays!
Company
BSI Financial Services (India)
BSI Financial Services located in Gurugram (Haryana), India is GCC (Global Capability Centre) of our parent company BSI financial Services with global Headquarters in Dallas, TX, USA Enlightened by 35 years of financial services experience, BSI Financial develops technology that is revolutionizing the way that mortgage lenders, investors and consumers interact and exchange in the $16 trillion U.S.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase