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Cynet Systems · 1 day ago

Data Entry Representative

Roswell, GA

Full-time

Onsite

Entry Level

1+ years exp

Cynet Systems is a company seeking a Data Entry Representative to manage customer orders and support account set-up processes. The role involves monitoring orders, resolving customer complaints, and maintaining documentation while fostering strong relationships with customers.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Receive, verify, and place domestic customer orders into company ERP system (Sage)

Assist in new customer account set-up

Monitor customer orders from receipt through shipment, invoice, and payment

Confer with internal and external customers by telephone to provide general information on products and services

Prepare product for distribution in compliance with policies and procedures

Assist in the resolution of customer complaints by collecting / clarifying / documenting complaint details

Receive and initiate return goods authorization documentation for routine returns

Process documentation as required to support manufacturing and quality functions

Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions

Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed

Build strong relationships with internal and external customers; foster positive work environment

Responsible for the identification and timely reporting of all customer complaints (incidents/events) received

Qualification

ERP system experienceMicrosoft Office SuiteCustomer service experienceMultitaskingContinuous improvement mindsetCommunication skillsTeam playerProblem-solving skillsActive listening