Russell Tobin · 1 week ago
Global Community Manager III
United States
Full-time
Remote
Mid Level
$55/hr - $60/hr
4+ years expRussell Tobin is seeking a Global Community Manager III with a focus on AI community engagement. The role involves creating strategies to deepen connections within AI-focused communities and collaborating with cross-functional teams to enhance community experiences.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Be the expert in our AI community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence. (In the form of weekly readouts and reports)
Help craft our AI brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve our AI Communities
Oversee and own vendor’s community management efforts, including their work replying to/triaging comments on owned content and engaging on outside content from our AI related brand handles
Partner with SMMs and Production Coordinators to publish content for their respective channels if needed
Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools and produce actionable recommendations and optimizations for community building and engagement
Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations
Help to source UGC/Community Engagement moments for further amplification from the brand channels
Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments
Qualification
Required
4+ years of experience handling community management and social strategy for digital-first brands driving culture
Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner
AI exposure and interest
Strong copywriter, both for social copy and presentations
Passionate about [Communities] and excitement to be in this role
Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does
Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing
Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them
Understands intricately how all of the prominent social platforms work
Preferred
Experience building queries in a social listening tool as well as optimizing and reporting
Is familiar with SPRINKLR, JIRA and BRANDWATCH tooling
Content creation experience - IG reels, Tik Tok, Threads
Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc
Stays up to date with Industry trends related to Community Management Social
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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