Retell AI · 4 days ago
Founding Senior Product Manager
San Francisco Bay Area
Full-time
Onsite
Senior Level
$200K/yr - $290K/yr
5+ years expRetell AI is reimagining the call center industry with cutting-edge voice AI technology. The Founding Senior Product Manager will take ownership of core product areas, working closely with engineering, design, and customers to define roadmaps and drive product execution that enhances customer experiences.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact
Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points
Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution
Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs
Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health
Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities
Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution
Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders
Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments
Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions
Qualification
Required
5+ years of product management experience, ideally building B2B, product-led growth (PLG) products
Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership
Customer-obsessed — you regularly talk to users, review real usage (e.g. calls, sessions, workflows), and turn feedback into action
Strong cross-functional collaborator, working closely with engineering, design, sales, and other partners to drive outcomes
Founder-level ownership and bias toward action, taking responsibility for outcomes end to end and driving work forward with urgency and accountability
Highly organized and execution-oriented, able to create clarity, prioritize effectively, and keep things moving in messy, evolving spaces
Preferred
Experience working on AI products is a plus, with voice AI experience a strong advantage; you're curious, adaptable, and eager to go deep technically
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement
$300/month commuter reimbursement
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
2025-12-17
Company data provided by crunchbase