Capacity · 8 hours ago
Senior IT Engineer
United States
Full-time
Remote
Senior Level
5+ years expCapacity is an AI-powered support automation platform dedicated to helping teams excel in their work. The Senior IT Engineer will design, implement, maintain, and support the IT infrastructure, driving innovation and ensuring the security of IT systems.
Artificial Intelligence (AI)Customer ServiceMachine LearningNatural Language ProcessingSaaS
Responsibilities
Design, implement and maintain scalable and secure internal IT solutions that empower and support our team members
Build Workflows in Okta and Rippling (HRIS)
Provide advanced troubleshooting and support for complex IT issues
Manage and administer multiple SaaS platforms
Develop and implement IT policies, procedures, and best practices
Mentor junior IT staff members
Collaborate with cross-functional teams to deliver IT projects
Evaluate and recommend new technologies and solutions
Ensure the security and integrity of all IT systems and data
Qualification
Required
Minimum of 5-7 years of experience in IT engineering or a similar role
Experience (5-7 years) with desktop operating systems (macOS, Windows 11, Linux Ubuntu)
Experience with Okta and building Okta Workflows
Experience (3-5 years) with Mobile Device Management (JumpCloud, Intune)
Experience with scripting and automation (PowerShell, Bash, Python)
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
Familiarity with cloud platforms (AWS, Azure, Google Cloud)
Relevant industry certifications (e.g., Associate Google Workspace Administrator, MCSE, AWS Certified Solutions Architect) are a plus
Benefits
Employer-paid health insurance (for you and your eligible dependents)
Profit Interest Units/incentive compensation
Unlimited vacation policy
401(k) with a company match
Short term disability insurance
Group life AD&D insurance
A supportive, diverse workplace where we prioritize respect for each other and our clients
A fun and collaborative team culture
Company
Capacity
Capacity provides an AI-powered platform for customer support automation and business process management.
51-200 employees
H1B Sponsorship
Capacity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$203.78MKey Investors
Chicago Atlantic GroupRice Park Capital Management
2025-08-07Series D· $42.6M
2025-08-07Debt Financing· $50M
2024-10-16Series D· $26M
Leadership Team
David Karandish
Founder & CEO
Marcus Alexander
Chief Financial Officer & Head of Corporate Development
Recent News
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2025-11-14
2025-11-06
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2025-10-18
Company data provided by crunchbase