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VC3 · 1 month ago

IT Deployment Specialist II - Williston, VT

Williston, Vermont

Full-time

Onsite

Mid Level

3+ years exp

VC3 is a company that provides Managed IT Services and technology solutions to municipalities and organizations across the United States and Canada. They are seeking an IT Deployment Specialist II to provide advanced technical support, ensure high-quality deployments, and mentor junior staff within the Deployment Services team.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Provide a timely response and guidance to client workstation requests

Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process

Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied

Work with 3rd party vendors as necessary to resolve application or hardware issues

Identify recurring issues and initiate problem tickets for them

Perform proactive maintenance tasks on workstations as necessary

Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.)

Submit and manage warranty RMAs

Perform User Profile Setups on new system setups

Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location

Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware

Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need

Coordinate remote hardware warranty repairs with Lenovo Techs and clients

Evaluate, diagnose, and determine appropriate and necessary repairs on hardware

Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists

Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.)

Additional duties as assigned

Qualification

Windows 10/11Active DirectoryNetwork understandingWDSMDTMicrosoft OfficeContinuous improvementProblem solvingDecision makingTeamwork

Required

3-5 years in IT related experience

Post-secondary education related to IT

Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office

Network understanding including DHCP, DNS

Experience working with Active Directory

Experience with WDS, MDT, managing MS licensing would be an asset

Good problem solving and decision-making skills; ability to understand and analyze complex issues

Go Beyond – you take that extra step to create moments that are unexpected but appreciated

Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line

Be Curious - You challenge the status quo and aim for continuous improvement and constant learning

Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success

Benefits

Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.

Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.

Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.

People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.

Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.