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24 Hour Fitness · 3 hours ago

Sales Manager

Kent, WA

Full-time

Onsite

Entry, Mid Level

$20/hr - $23/hr

1+ years exp

24 Hour Fitness is a leading fitness company dedicated to providing exceptional service to its members. The Sales and Service Manager is responsible for delivering a top-notch sales and service experience, hiring and developing team members, and driving member engagement and sales revenue goals.

CommunitiesFitness

Responsibilities

Hires, trains and fosters continuous development of all Sales and Service team members

Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences

Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching

Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings

Manages overall performance, engagement, and personnel matters for Sales and Service team members

Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs

Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention

Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings

Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary

Establishes monthly, weekly and daily sales goals for all Sales and Services

Develops, executes and coordinates local club marketing activities

Generates new business through lead management

Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members

Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals

Consistently achieves or exceeds personal and team sales goals

Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs

Lead by example to provide a clean, friendly, well-maintained club to members and guests

Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets

Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content

Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters

Qualification

Sales ManagementMember EngagementLeadershipCoachingCPR CertificationAED CertificationOrganizational SkillsFitness Industry ExperienceCustomer ServiceCommunication

Required

Positive and productive leadership, including motivating, coaching, and communicating with diverse groups

Possess a strong member centric focus and is comfortable in engaging with members in person

Responds professionally to requests and inquiries from guests, members and team members

Possesses strong organizational skills to execute and prioritize multiple tasks

High School Diploma or GED required

Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

Ability to work in club office; move about club floors and rooms

Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures

Ability to communicate telephonically with members

Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system

While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts

Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required

Able to work in a loud environment

Availability to travel 10% of the time to attend training and meetings