Apply on Employer Site

PTLA Real Estate Group · 8 hours ago

Customer Support Specialist

Bellingham, WA

Part-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

PTLA Real Estate Group is seeking a Customer Support Specialist to manage leasing and advertising efforts while providing excellent customer service to residents. The role involves meeting revenue goals, conducting community tours, and ensuring satisfaction through effective communication and marketing strategies.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Meets and exceeds weekly revenue/leasing goals

Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores

Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans

Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed

Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily

Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process

Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers

Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly

Adheres to the letter and spirit of Fair Housing laws

Completes assigned tasks and projects as directed by direct supervisors

Qualification

Sales SkillsCustomer ServiceComputer SkillsProblem SolvingVerbal CommunicationWritten CommunicationAchievement FocusPolished PresentationTeam PlayerAdaptability