Scalence L.L.C. · 1 day ago
Customer Service Representative I
Alpharetta, GA
Full-time
Onsite
Entry Level
$25/hr - $27.25/hr
1+ years expScalence L.L.C. is a company seeking a Customer Service Representative I to handle customer orders and provide support. The role involves verifying and placing customer orders, monitoring shipments, and resolving customer complaints while maintaining compliance with company policies.
Information Technology & Services
Responsibilities
Receive, verify, and place domestic customer orders into company ERP system (Sage)
Assist in new customer account set-up
Monitor customer orders from receipt through shipment, invoice, and payment
Confer with internal and external customers by telephone to provide general information on products and services
Prepare product for distribution in compliance with policies and procedures
Assist in the resolution of customer complaints by collecting / clarifying / documenting complaint details
Receive and initiate return goods authorization documentation for routine returns
Process documentation as required to support manufacturing and quality functions
Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions
Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed
Build strong relationships with internal and external customers; foster positive work environment
Responsible for the identification and timely reporting of all customer complaints (incidents/events) received
Qualification
Required
High School diploma required
ERP system experience
Client office suite proficiency (word, excel, outlook)
Strong written, verbal communication, and interpersonal skills
Able to build / improve relationships and diffuse conflict
Cohesive team member
Positive and proactive problem solver
Active listener
Able to prioritize and multitask
Process honoring approach to day-to-day activities
Continuous improvement mindset
Preferred
Associate or bachelor's degree
1-3 years' customer service experience (medical device / healthcare industry preferred)
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase