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Inside Higher Ed · 10 hours ago

Part-time Testing Center Coordinator

Dalton, GA

Full-time, Part-time

Onsite

Entry, Mid Level

2+ years exp

Inside Higher Ed is associated with Columbus State University, which is dedicated to nurturing new ideas and supporting student success. The Part-Time Testing Center Coordinator is responsible for managing the daily operations of the Testing Center, ensuring efficient exam administration, and collaborating with the Associate Director to analyze performance data.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Oversee daily operations of the CSU Testing Center, including facility readiness, staff coordination, and test administration

Coordinate test schedules to maximize seat utilization and minimize downtime

Serve as an active Test Center Administrator

Monitor compliance with all test provider policies, security protocols, and confidentiality requirements

Provide first-level technical troubleshooting and escalate issues as needed

Track and report on monthly revenue, expenses, and appointment utilization

Collaborate with the Associate Director to analyze test volume data, identify trends, and recommend efficiency strategies

Maintain physical and digital security of testing materials, software, and facilities

Prepare incident reports and handle customer service issues promptly and professionally

Support quality assurance efforts and participate in audits as required

Qualification

Customer service experienceData analysisMS Office proficiencyProblem solvingInterpersonal skillsConflict resolutionTime managementTeamworkConfidentiality

Required

Bachelor's degree and 2+ years of supervisory and customer service experience, or equivalent combination of education and experience

Demonstrated ability to work with diverse groups of candidates and employees, diffuse stressful situations when needed, as well as maintain confidentiality and ethical practices

Ability to work independently and as part of a dynamic team

Demonstrated problem solving and conflict resolution skills

Excellent interpersonal and communication skills and ability to build positive relationships

Demonstrated organizational, communication, and time-management skills with the ability to manage multiple priorities

Ability to analyze data, identify trends, and propose actionable strategies

Excellent communication skills and a customer-first mindset

Proficiency with MS Office programs, scheduling tools, and troubleshooting processes

Commitment to ethics, confidentiality, and professional conduct

Ability to work flexible hours, including some evenings and weekends