IT Help Desk - Supervisor jobs in United States
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LNK International Inc. · 1 day ago

IT Help Desk - Supervisor

positionHauppauge,NY,US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$80K/yr - $105K/yr
date2+ years exp

LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards.

Health CareManufacturingPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Supervise day-to-day Help Desk operations and support request workflows
Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customer‑focused attitude
Ensure timely and effective resolution of end-user issues
Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues
Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support
Monitor performance metrics and prepare operational reports
Respond to escalated issues and ensure proper resolution
Maintain service standards, escalation procedures, and technical documentation
Identify process improvements and contribute to support optimization
Coordinate technician training and development
Oversee help sheets, usage guides, and FAQ materials
Research new technologies and make recommendations to support Help Desk operations

Qualification

Help Desk SupervisionTechnical SupportWindows 10/11M365Active DirectoryTroubleshootingCustomer ServiceAnalytical SkillsLeadershipProblem-SolvingCommunication

Required

Proven experience as a Help Desk Supervisor or Senior Technician
Strong technical knowledge of computer systems, software, networking, and support tools
Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies
Proficiency with help desk ticketing systems and remote support tools
Ability and willingness to perform daily hands-on help desk support tasks
Excellent troubleshooting, communication, and customer service skills
Demonstrated leadership and team development abilities
Strong analytical and problem-solving skills
Ability to prioritize effectively in a fast-paced environment
Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience

Company

LNK International Inc.

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Founded in 1980, LNK International has focused exclusively on producing over-the-counter pharmaceuticals for our customers’ private label programs.
dateFounded in 1980
location
Hauppauge, New York, USA
people-size1001-5000 employees
web-link
https://www.lnkintl.com/

H1B Sponsorship

LNK International Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (10)
2023 (10)
2022 (9)
2021 (1)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Jeffrey M. Yonkers, CPA
Chief Financial Officer
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Company data provided by crunchbase