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Flip · 1 day ago

Director of Revenue Operations

Marina del Rey, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $140K/yr

3+ years exp

Flip is a company that provides Voice AI solutions for eCommerce brands, aiming to enhance customer interactions. They are seeking a Director of Revenue Operations to own and optimize their revenue operating systems, ensuring smooth operations from lead intake to billing and reporting.

Artificial Intelligence (AI)Customer ServiceE-Commerce PlatformsSaaSSoftware

Responsibilities

Own the end-to-end revenue operating system: Lead → Deal → Contract → Billing → Reporting

Act as the autonomous owner of GTM mechanics across Sales and Customer Success

Own the GTM system of record (currently HubSpot), with permission and expectation to challenge, evolve, or replace tools as needed

Ensure contracts and sold line items translate cleanly into billable revenue

Partner with Finance to deliver clean, system-driven invoicing and revenue visibility

Own forecasting inputs, pipeline hygiene, and GTM data integrity

Partner with Data to turn GTM analytics into a tailwind for day-to-day decision-making

Identify friction before it becomes a blocker—and fix it decisively

Take what's been built to date and level it up for the next phase of growth

Qualification

Revenue OperationsGTM OperationsCRM systemsSQLAnalytics toolingBilling mechanicsForecastingAutonomyCollaborationProblem-solving

Required

3–6 years experience in Revenue Operations, GTM Operations, or similar roles, with meaningful ownership of systems and processes

Experience helping scale revenue systems in a fast-growing B2B SaaS environment

Strong understanding of CRM systems, billing mechanics, and forecasting

Comfort working close to the data using SQL and modern analytics tooling

Ability to partner deeply with Finance and Data without needing translation

Low-ego, high-ownership collaboration style

Comfort balancing hands-on execution with long-term system design

Benefits

Comprehensive healthcare

Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

Company

Flip

Flip is purpose-built Voice AI for automating customer support calls - trained on over 300 million successful calls across hundreds of brands, including the NFL, Belk, Tory Burch, Under Armour, Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more.

Founded in 2018

New York, New York, USA

11-50 employees