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Jobs via Dice · 14 hours ago

Operational Excellence and AI Enablement Lead

Redmond, WA

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $204K/yr

7+ years exp

Microsoft is a technology company focused on empowering individuals and organizations. The Operational Excellence and AI Enablement Lead role is responsible for building and maintaining operating systems and AI-enabled workflows to enhance the effectiveness of marketing channels and customer engagement.

Computer Software

Responsibilities

This role translates channel strategy into a scalable operating system by designing and maintaining SOPs, workflows, templates, and SLAs that reflect customer-first principles and CGE's mission

It leads cross-functional governance by running intake, review, and approval workflows across Engineering, Privacy/CELA, Legal, and Data/Analytics, while maintaining clear escalation paths and a disciplined unblocked cadence

The role drives operational excellence by building and updating end-to-end workflow maps for in product and email channels, establishing documentation standards, creating templates and QA processes, and leading adoption and continuous improvement of the operating model

It embeds AI into day-to-day execution by identifying practical use cases-including automation, QA, prompts, and personalization, building an AI enablement toolkit, and guiding team fluency through targeted training

The role strengthens leadership visibility through operational dashboards that track reliability, throughput, blockers, and AI impact, and deliver concise operational narratives in executive forums

Qualification

Integrated marketingProgram managementMarketing operationsAI-assisted workflowsDigital marketingLifecycle/email marketingCross-functional influenceCompliance workflowsBusiness planningCommunication

Required

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience