ALTEN · 4 months ago
Cloud Operations/Platform Manager
GA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expALTEN is seeking a Manager for Cloud Operations to lead and innovate within their digital operations landscape. This role involves managing offshore teams and ensuring operational stability across various cloud and digital platforms while driving improvements in uptime and cost optimization.
Information Technology
Responsibilities
Identify operational gaps
Suggest and implement best practices and tools
Introduce automation and innovation strategies
Guide daily deliverables for offshore teams
Demonstrate tangible business impact each quarter (improved uptime, reduced MTTR, cost savings, predictive alerting, etc.)
Define the vision, strategy, and roadmap for CloudOps, Reliability, and Operational Excellence
Establish KPIs and OKRs aligned with Rheem's business goals (availability, MTTR, cloud cost per device, customer churn reduction)
Deliver quarterly impact reports to business leadership showcasing operational improvements and ROI
Own multi-region cloud operations across AWS and Azure platforms
Drive cost transparency and optimization via FinOps practices and dashboards
Build capacity and resiliency models for predictable operations
Conduct resiliency drills and game days to ensure high availability and compliance
Establish SLIs, SLOs, and error budgets to measure reliability
Build incident management playbooks and drive blameless postmortems
Proactively improve reliability through automation, self-healing, and continuous testing
Transform NOC from alert-driven to predictive, AIOps-enabled operations
Consolidate monitoring tools and reduce alert fatigue with intelligent correlation
Ensure 24x7 support coverage through offshore team alignment and escalation management
Build a unified observability stack (logs, metrics, traces, RUM) leveraging OpenTelemetry
Enable business-oriented dashboards (device uptime, customer adoption, churn trends)
Ensure end-to-end visibility from connected devices → cloud microservices → customer-facing apps
Deploy AIOps solutions for anomaly detection, predictive alerts, event correlation, and automated remediation
Operationalize ML models: rollout, monitoring, drift detection, rollback strategies
Showcase measurable value, e.g., warranty claim reduction, improved customer experience metrics
Audit current toolchain and processes; identify redundancies, gaps, and opportunities for automation
Align with DevOps/SecOps to streamline release-to-operations handshakes
Drive Infrastructure-as-Code for operations (Terraform, Ansible, GitOps)
Manage and mentor a distributed team (offshore + onsite), setting clear goals and accountability
Define roles, responsibilities, and shift structures for 24x7 global coverage
Build a culture of continuous improvement and operational excellence
Ensure Rheem operations align with compliance standards (SOC2, ISO, HIPAA where applicable)
Own business continuity planning and disaster recovery testing
Proactively identify operational risks and mitigate before they impact business
Act as the voice of operations at business leadership tables
Translate technical improvements into business outcomes (lower churn, improved uptime, faster installs, fewer complaints)
Champion a quarterly innovation agenda to showcase improvements in uptime, cost, and reliability
Qualification
Required
10+ years of experience in Cloud Operations, Site Reliability Engineering, or Digital Operations
Proven track record of owning operational outcomes (uptime, MTTR, cost optimization, observability)
Experience managing offshore/global delivery teams with 24x7 coverage
Strong leadership presence — able to act as a change agent, operate autonomously, and deliver measurable outcomes without day-to-day direction
Hands-on experience with AWS and/or Azure (multi-account, multi-region operations)
Solid expertise with observability & monitoring tools (Datadog, Dynatrace, Splunk, Grafana, Prometheus, ELK/EFK)
Familiarity with Infrastructure-as-Code (Terraform, Ansible, GitOps)
Strong understanding of SRE principles (SLIs, SLOs, error budgets, incident management frameworks)
Demonstrated ability to design and implement operations frameworks (Ops playbooks, NOC modernization, incident command systems)
Knowledge of FinOps practices (cloud cost visibility, optimization, showback/chargeback)
Experience ensuring compliance with SOC2, ISO, HIPAA or equivalent standards
Excellent stakeholder communication skills — ability to link operational KPIs with business outcomes
Strong team leadership and mentoring skills, especially across distributed teams
Preferred
Exposure to AIOps platforms (Moogsoft, BigPanda, OpsRamp, ServiceNow AI modules)
Experience with MLOps tooling (MLflow, Kubeflow, SageMaker, Azure ML) for model deployment and monitoring
Prior background in platform operations at a product/SaaS company (vs pure IT Ops)
Experience leading automation-first initiatives (predictive alerts, self-healing infra, auto-remediation pipelines)
Hands-on experience with CI/CD → Ops handshakes and change-impact assessments
Cloud certifications: AWS Certified Solutions Architect / DevOps Engineer, Microsoft Certified: Azure Administrator / Solutions Architect, FinOps Certified Practitioner
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
10001+ employees
H1B Sponsorship
ALTEN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (101)
2024 (89)
2023 (76)
2022 (64)
2021 (80)
2020 (69)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
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