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The People Concern · 4 hours ago

Overnight Program Manager, Kensington Campus

Lancaster, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $78K/yr

3+ years exp

The People Concern is one of Los Angeles County’s largest social services agencies, and they are seeking an Overnight Program Manager for their Kensington Campus. This role is responsible for administrative oversight and supervision of staff in the Interim Housing Program, ensuring high-quality services and successful performance-based outcomes.

Customer ServiceNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma informed care principles

Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction

Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers

Promote opportunities to support critical thinking among team members

Provide crisis intervention and triage services

Manage client grievances and ensure timely resolution of client complaints

Work with the Director to ensure that the physical site is well-maintained and safe

Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered

Work with the management team to provide on-call coverage for emergencies

Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts

Work within the CES system to ensure most vulnerable are being matched to best-fit housing options

Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner

Assist with preparing data for reports to funders, and track other data as directed

Ensure adherence to agency policies and procedures

Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan

Complete performance evaluations on all direct reports

Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders

Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program

Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

Incorporate life skills programming and other milieu and enrichment services into the program design

Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff

Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions

Qualification

Case ManagementCrisis InterventionNon-violent Crisis InterventionMicrosoft OfficeTeam LeadershipTeam BuildingClient-centered ApproachMotivational InterviewingTrauma Informed CareBudget ManagementCPR/First Aid CertificationInterpersonal SkillsOrganizational SkillsTime ManagementPresentation SkillsWritten CommunicationVerbal CommunicationDetail-orientedCreative Problem Solving

Required

High School Diploma or GED or Equivalent

Minimum three to five years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed

Minimum of two years' experience providing Case Management services to homeless population required

Skilled in non-violent crisis intervention

Demonstrated knowledge of issues faced by population served

Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively

Current, valid California Driver's License with an acceptable driving record

Ability to work overnight hours in great attendance to ensure continuity of care

On-call 24/7 a requirement as an exempt supervisor

Proficient in Microsoft Word, Outlook, Excel, and database applications

Able to obtain and maintain CPR/First Aid certification

Preferred

Associates, Bachelor's Degree in Social Work, Psychology, Human Services, or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus

At least two years of leadership/management experience preferred in an Interim Housing site preferred

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Company

The People Concern

The People Concern is a provider of advocate for evidence based solutions for inherent in homelessness and domestic violence.

Founded in 2016

Los Angeles, California, USA

501-1000 employees

https://www.thepeopleconcern.org/

H1B Sponsorship

The People Concern has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2021 (1)