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Planet 13 Holdings, Inc. · 8 hours ago

Online Fulfillment Associate

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

Planet 13 Holdings, Inc. is a top Las Vegas dispensary striving to provide quality recreational cannabis products. The Online Fulfillment Associate is responsible for processing online orders, ensuring compliance with state regulations, and providing exceptional customer service during order fulfillment.

CannabisRetailWholesale

Responsibilities

Pulling inventory from the pick-pack room and entering products into the customer’s sales order

Building and setting up profiles on Leaf Logix

Updating all steps during the process on applicable software program applications

Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship

Creating and updating Leaf Logix and online ordering account profiles

Verifying that all state requirements are met to proceed with a compliant sale

Inbound and outbound customer phone calls

Resolving account creation issues for customers

Answers customer's questions concerning price, and use of merchandise during outbound customer calls

Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects

Comply with all state regulations pertaining to medical and/or retail sales

Maintains cleanliness of all surfaces and work station area

Reports all issues to management

Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules

Qualification

Leaf LogixCustomer ServiceOsha 10 CertificationBasic Computer SkillsDependabilityProblem SolvingTeamworkCommunicationInitiative

Required

Must complete Osha 10 Industry Training within 6 months of hire (company paid)

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Must possess a Nevada Dispensary Agent work card and be 21 years of age or older

To perform this job successfully, an individual should have knowledge of basic computer systems